1. step1
    Order complete
    Thanks e-mail
  2. step2
    Shipping work
  3. step3
    Order Shipment
  4. step4
    Goods arrived
    Shipping Confirmation e-mail

STEP1 Order complete

After completing your order, we will send Thanks e-mail to the registered e-mail address.
Please confirm your order information and number on Thanks e-mail.

STEP2 Shipping work

The number of days from receipt of order to arrival of goods will be the following schedule.

About 10 to 20 days

We pay sufficient attention to the stock situation, but if it takes more than 15 days to deliver or the item stock has expired or the production has ended, contact us by e-mail and cancel There is a case I will carry out procedure.

STEP3 Order Shipment

When the product is ready, it will be shipped.

Number of days to delivery

We will send shipping confirmation e-mail when the item is shipped. In the shipping completion e-mail, the tracking number of your package ("Domestic inquiry number") is stated.

You can check the delivery status of goods by entering the tracking number on the delivery status confirmation page.

You can confirm the tracking number on shipping confirmation e-mail and the order history on My Page.

Delivery status of EMS · international e-packet is here

STEP4 Goods arrived

If there is a problem after ordering a product or after delivery, please contact from the "inquiry" of the corresponding order from the order history of my page.
After confirmation, we will contact you.
*It will take time to translate in case of inquiries.

If the item does not arrive after 10 days from the notification of the completion of shipping, please check the status of your luggage at the delivery status confirmation page, first of all, the absence notice has not arrived.

If your luggage is unknown, please do not hesitate to contact me from my page. * In the case of delivery, there may be a notice from Customs, so please also confirm delivery of notice.

The product and quantity you received is different from the item which you ordered or the product is not in the pack.
Please contact us from the inquiry of the relevant order in the order history on My Page.
The product was damaged or stained.
In case of luggage, it is necessary to create a damage report at the local post office.
We will replace it with a new item as soon as we can confirm the damage report.

In case of the delivery within Japan, please contact us from the inquiry of the corresponding order of the order history.
After confirmation, we will ship new items.

Attention

If there is a problem after ordering a product or after delivery, please contact from the "inquiry" of the corresponding order from the order history of my page.
After confirmation, we will contact you.
*It will take time to translate in case of inquiries.

If the item does not arrive after 10 days from the notification of the completion of shipping, please check the status of your luggage at the delivery status confirmation page, first of all, the absence notice has not arrived.
If your luggage is unknown, please do not hesitate to contact me from my page. * In the case of delivery, there may be a notice from Customs, so please also confirm delivery of notice.

The product and quantity you received is different from the item which you ordered or the product is not in the pack.
Please contact us from the inquiry of the relevant order in the order history on My Page.
The product was damaged or stained.

In case of luggage, it is necessary to create a damage report at the local post office.
We will replace it with a new item as soon as we can confirm the damage report.

In case of the delivery within Japan, please contact us from the inquiry of the corresponding order of the order history.
After confirmation, we will ship new items.